Try these steps in order:
- Check the account: make sure you're signed in with the same email you bought with. If you're in guest mode, sign in.
- If you bought on the App Store or Google Play: use the "Restaurar Compra" (Restore purchase) option on the app's Premium screen, with the same Apple or Google account you paid with.
- Check your connection and close and reopen the app: the purchase is verified with our server.
- If you bought on the web: it can take a few minutes to activate after payment. Check that the purchase email is the same one you sign in with.
If the problem persists, write to us at [email protected] saying where you bought (App Store, Google Play, or our website), your account email, and your receipt or order number if you have it.