- Check your connection: the video streams online. Try Wi-Fi or a better signal.
- Close and reopen the lesson: access to each video is temporary and renews when you open it again.
- Check your access: if you see "Desbloquea el curso completo con Premium" (Unlock the full course with Premium), that lesson requires Premium or you haven't passed the previous lesson's exam yet.
- Update the app to the latest version from your store.
If it keeps failing, write to us at [email protected] with the lesson name and your phone model.