At Brainlocity, you can request the deletion of part or all of the data associated with your account.
Users with a Premium account
If you have a Premium account, Brainlocity may store the following data associated with your account:
- Full name.
- Email address.
- Username.
- Date of birth.
- Progress in app levels and exercises.
- Progress in the video course.
You can request the deletion of part or all of this data without having to delete your entire account.
How to request data deletion
- Send an email to [email protected] from the email address linked to your Brainlocity account.
- Write “Data deletion request” in the subject line.
- Clearly state which data you wish to delete.
Once the request is verified, the requested data is immediately removed from Brainlocity's active systems.
Our daily database backups may temporarily retain a copy of the deleted data for a maximum period of 15 days. These backups are deleted automatically once that period ends and are not used to continue providing the service.
Deleting certain data, such as level or course progress, may result in the permanent loss of that progress or affect Brainlocity features that rely on that information.
Guest users
If you use Brainlocity as a guest, your progress is stored locally on your device and is not saved as account progress on our servers. The backend only receives the information needed to assign an identifier to the guest user.
Locally stored data can be removed by clearing the app data on your device or uninstalling Brainlocity.